Who we are
At Inpixon, we turn location data into actionable indoor intelligence. Our comprehensive intelligence platform with mapping, positioning, security, and analytics harnesses the future of the Internet of Things (IoT) now.
We are motivated by and focused on our vision to â€˜do goodâ€™ with indoor data and build something that can quite literally change the world we interact with. We take pride in the way we positively impact the daily lives of our customers and continue to push the boundaries of how our platform can benefit others. Inpixonâ€™s Indoor Intelligence solutions can:
Inpixon Indoor Intelligence is continuously uncovering new ways to improve our lives.
Inpixon Indoor Intelligence ingests diverse data from IoT and third-party sensors designed to detect and position all active – cellular, wifi, Bluetooth, and Ultra-wide Band – devices using a proprietary computing process ensuring anonymity. Our platform provides a complete solution to locate, track, guide, and monitor everything indoors along with the plug-in architecture and open APIs that enable interoperability and seamless integration with other systems increasing the reach, flexibility, and power of indoor solutions.
Inpixon is looking for a Technical Support Specialist to join our Toronto office. You will provide enterprise-level technical support to all Inpixon customers. So much more than just answering tickets all day, this is an exciting opportunity to work at the cutting edge of indoor intelligence, gain insights into our technology, and build out our customer support processes. We pride ourselves on committed service levels and use these standards to measure our success in delivering on our promise. This role is critical to our success and to that of our customers. This is a chance for someone to join us in either our Palo Alto, CA or Toronto (Canada) locations or be part of our growing remote team.
Who you are
You are currently a customer support or IT support analyst, and you are seeking a chance to join a rapidly growing company where you can accelerate your career. You want to play a critical role in resolving customer issues with sophisticated technology and be part of a cutting edge IoT solution that clients need to bring their people back to work safely. You are agile and can adapt to a place with passion that is still building out the processes.
What’s in it for you
An incredible product. This is a chance to be part of a scaling company that provides intelligent solutions to building operators with tools to help people return to work safely through indoor navigation, analytics dashboards, cyber security tools, asset-tracking to geofencing. Inpixonâ€™s Indoor Intelligence product suite delivers high ROI and keeps us sticky with our clients. In this role, you will be at the forefront of an exponentially growing segment that will continue to evolve and grow long into the future.
A genuine career opportunity. We are at a turning point in how indoor space is experienced, and we are growing rapidly. You will be a crucial player in our customer success, building your understanding of our products, and contributing to the building out of our support infrastructure, processes, and team. This is a chance to be your own champion, impact the visibility of the team, and move up to a Support Manager position.
A high growth company. You want to work at the cutting edge of IoT. We have a robust platform that has defined features and functionality, based on three pillars of indoor intelligence: maps, analytics, and positioning. We are disciplined about pouring our R&D dollars into it. Our experienced solution engineers and location technology experts have been leading the industry for more than a decade.
What you will focus on:
What do you bring?
Why join us:
Together is better. We are one team. We recognize that people join a company, and want to be part of a team because of a shared vision, mission, and opportunity. Our mission to apply the best and latest in IoT, data analytics and AI to every day indoor spaces is what drives our work. The people we work with are what bring us together every day.
Together we make it happen. We got this. We are all rowing in sync, in the same direction, heading towards group success and individual championing. Everyone at Inpixon is engaged with what we do, who we do it with, and why we do it.
Courage is contagious. We have the courage to innovate.We are willing to take risks, try new things, fail fast, and learn from our mistakes. Accountability and responsiveness guide the way we work with each other and our customers.
Balance tensions. We prioritize competing concepts to scale and grow. We are a publicly-traded company with a multinational outlook that nurtures a start-up mentality. We measure outcomes not time, guided by the principle of being present and meeting goals and that provides the balance of life outside work.
If you feel you have 70% of the qualifications we are looking for and Inpixon sounds like something you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.
At Inpixon, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diversity & inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain people from a diverse candidate pool. We welcome and encourage applications from people of all abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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