Who we are

At Inpixon, we turn location data into actionable indoor intelligence. Our comprehensive intelligence platform with mapping, positioning, security, and analytics harnesses the future of the Internet of Things (IoT) now.

We are motivated by and focused on our vision to ‘do good’ with indoor data and build something that can quite literally change the world we interact with. We take pride in the way we positively impact the daily lives of our customers and continue to push the boundaries of how our platform can benefit others. Inpixon’s Indoor Intelligence solutions can:

  • Help people return to the office safely. Through a track and trace app, we can push out notifications to individuals, activate requests for deep sanitation, close off access to spaces, and push people into alternate work areas with greater distance between them.
  • Help staff and patients navigate hospitals easily. Through indoor mapping and awareness, we can direct patients from their car directly to their appointments, from registration to labs, and to waiting rooms. For nurses, we can tag equipment and supplies allowing quick access to other team members, visualizing asset movement, and sending notifications.
  • Increase safety within schools. Through positioning and awareness, we can push out alerts in real-time if an unregistered device enters the premises and fails to obtain clearance.
  • Manage cybersecurity. Through integration with Mobile Device Management, we can detect unauthorized devices, control applications in secured zones, and uphold best practices, security policies, and compliance in government, pharmaceutical, and financial agencies managing a sensitive work environment.
  • Optimize resource allocation. Through any number of our product features, we manage, prioritize, and control the way spaces are used and accessed. Whether it’s staff allocation in retail space, managing temperature, and electricity consumption in a workspace, we improve space utilization.
  • Inpixon Indoor Intelligence is continuously uncovering new ways to improve our lives.

    The technology

    Inpixon Indoor Intelligence ingests diverse data from IoT and third-party sensors designed to detect and position all active – cellular, wifi, Bluetooth, and Ultra-wide Band – devices using a proprietary computing process ensuring anonymity. Our platform provides a complete solution to locate, track, guide, and monitor everything indoors along with the plug-in architecture and open APIs that enable interoperability and seamless integration with other systems increasing the reach, flexibility, and power of indoor solutions.

    The opportunity

    Inpixon is looking for a Technical Support Specialist to join our Toronto office. You will provide enterprise-level technical support to all Inpixon customers. So much more than just answering tickets all day, this is an exciting opportunity to work at the cutting edge of indoor intelligence, gain insights into our technology, and build out our customer support processes. We pride ourselves on committed service levels and use these standards to measure our success in delivering on our promise. This role is critical to our success and to that of our customers. This is a chance for someone to join us in either our Palo Alto, CA or Toronto (Canada) locations or be part of our growing remote team.

    Who you are

    You are currently a customer support or IT support analyst, and you are seeking a chance to join a rapidly growing company where you can accelerate your career. You want to play a critical role in resolving customer issues with sophisticated technology and be part of a cutting edge IoT solution that clients need to bring their people back to work safely. You are agile and can adapt to a place with passion that is still building out the processes. 

    What’s in it for you

    An incredible product. This is a chance to be part of a scaling company that provides intelligent solutions to building operators with tools to help people return to work safely through indoor navigation, analytics dashboards, cyber security tools, asset-tracking to geofencing. Inpixon’s Indoor Intelligence product suite delivers high ROI and keeps us sticky with our clients. In this role, you will be at the forefront of an exponentially growing segment that will continue to evolve and grow long into the future.

    A genuine career opportunity. We are at a turning point in how indoor space is experienced, and we are growing rapidly. You will be a crucial player in our customer success, building your understanding of our products, and contributing to the building out of our support infrastructure, processes, and team. This is a chance to be your own champion, impact the visibility of the team, and move up to a Support Manager position.

    A high growth company. You want to work at the cutting edge of IoT. We have a robust platform that has defined features and functionality, based on three pillars of indoor intelligence: maps, analytics, and positioning. We are disciplined about pouring our R&D dollars into it. Our experienced solution engineers and location technology experts have been leading the industry for more than a decade. 

    What you will focus on:

  • Successful resolution of customer issues. You will provide professional frontline technical support to all Inpixon customers across our product suite. You will manage requests and provide service via phone, Zendesk, and Slack, analyzing problems, re-creating and testing solutions, and providing resolutions within our pre-determined SLA.
  • Enhancement of product knowledge. You will increase your understanding of Inpixon products, primarily hardware and analytics, to become a subject matter expert. You will contribute to the enhancement of our processes and our services.
  • Collaboration. You will work with Engineering and Customer Experience teams on escalations. You will grow into a position where you can coach newer team members.
  • What do you bring?

  • A technical solutions background. You have 2-5 years of experience providing B2B enterprise-level technical support, working with cross-department workflows, and issue management tools (e.g., Zendesk, Slack, JIRA). You have a proven understanding of the issue lifecycle – prioritization, appropriate level of escalation, follow through to resolution.
  • A customer-focused approach. You are motivated to solve technical problems for people and can display empathy, remaining calm in stressful situations. You have outstanding communication skills and can articulate complex issues and resolutions in non-technical, easy-to-follow language. 
  • A sense of ownership. You want to own the end-to-end resolution process and exceed customer expectations by successfully meeting SLAs. You can prioritize a high volume of inquiries, escalating, and collaborating across teams as needed.
  • An optional but beneficial toolkit. Bonus points if you have had exposure to coding or knowledge of wifi, Networking & VLANs, IPv4/IPv6, Ruckus, Cisco Meraki, Mist, OpenMesh Access Points.
  • Why join us:

    Together is better. We are one team. We recognize that people join a company, and want to be part of a team because of a shared vision, mission, and opportunity. Our mission to apply the best and latest in IoT, data analytics and AI to every day indoor spaces is what drives our work. The people we work with are what bring us together every day.

    Together we make it happen. We got this. We are all rowing in sync, in the same direction, heading towards group success and individual championing. Everyone at Inpixon is engaged with what we do, who we do it with, and why we do it.

    Courage is contagious. We have the courage to innovate.We are willing to take risks, try new things, fail fast, and learn from our mistakes. Accountability and responsiveness guide the way we work with each other and our customers.

    Balance tensions. We prioritize competing concepts to scale and grow. We are a publicly-traded company with a multinational outlook that nurtures a start-up mentality. We measure outcomes not time, guided by the principle of being present and meeting goals and that provides the balance of life outside work.

    If you feel you have 70% of the qualifications we are looking for and Inpixon sounds like something you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.

    At Inpixon, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diversity & inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain people from a diverse candidate pool. We welcome and encourage applications from people of all abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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